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How can I get started with AloPal?

You can browse the website and check out the services without signing in. However, to book your sessions, you will need to create an account.

The steps to create an account are explained below:

  • Browse through our services and the lists of our Pals.
  • Choose the pal you need to book a session with.
  • Click on the date, and their free time slots will appear.
  • Click on the time slot that works best for you.
  • Fill out the form properly and completely.
  • At the register, you will be prompted to a secure payment page
  • Select your preferred method of payment, and you’re done!

If you have any questions about using the website, contact us at alopal.net@gmail.com for further assistance.

I don't see the registeration button. How do I sign up?

In the beta version, the only way to register is by booking your first session. When you choose a service that you like, you will be directed to a page to create your account before payment. Thereafter, you can use your login information to sign in.

How will I communicate with my Pal?

You will be using Skype. At the time of your appointment, the Pal will contact you and the session will commence. Our services are delivered via video conferencing, and if possible, over the phone at your request. You can still message your Pal through the messaging feature for a short message regarding an appointment if need be, but Pals do not have an obligation to answer messages in their free time.

Who are the Pals?

Pals are the people who deliver the services and our connection point with the clients, so needless to say that selecting the right experts is imperative. They are licensed, trained, and highly skilled experts in their fields, who have been approved by our team after a rigorous verification and vetting process.

Is the time displayed on the schedules based on my time zone?

Yes! The times are atumatically displayed based on your local time.

What is the cancellation/ refund policy?

You can cancel for any reason up to 48 hours before the appointment and receive a full refund. Refunds will be credited to the payment account used for the purchase. If you cancel with less than 48 hours’ notice, or you miss a session, you will not be eligible for a refund.
In exceptional circumstances a Pal may have to cancel your appointment – in which case the appointment can be postponed to a later time at no extra charge, or you can choose to receive a full refund for that session instead. Please note that if you join any session under the influence of drugs or alcohol, or become abusive, insulting, disruptive or act in an unreasonable manner during the session, the Pal will be entitled to terminate the session and you will remain liable for the payment of the session.

How is my privacy protected?

We take the security and privacy of our members very seriously. Sessions take place in Skype, which is a well-known secure platform for private online sessions. As for the payment, we do not collect any payment information. Instead, we use a payment gateway to ensure reliable and secure payments. Moreover, we follow strict confidentiality rules. Absolutely NO video or audio recording of the session is allowed for either of the parties and the information you provide to your Pal during the session will remain only between the two of you. Although protecting our clients’ privacy is of utmost importance to us and we take reasonable measures to safeguard the information, no platform on the internet is 100% secure. We highly recommend not to share any sensitive information via the messaging feature on our website.

I have a technical difficulty, how do I contact IT support?

Our IT team is here to support you with your technical issue. Email them at alopal.net@gmail.com, and describe the issue. They will get back to you in less than 24 hours.

What happens if I’m late to a session?

If for any reason you are not present within 10 minutes of a 30-minute session and 15 minutes of a 50-minute session, the session will end and will be deemed as a missed session. It’s best to notify your Pal ahead of time if you are going to miss a session or you are going to be late, so they are not kept waiting for you.

What are AloPal's values?

AloPal prides itself on striving to be a force of positive change in the experiences and lives of immigrants. As an organization, we highly value and recognize the importance of being socially responsible. There is zero tolerance for discrimination on the basis of gender expression, sexual orientation, race, ethnicity, and religion. Everyone is welcome here. Our staff and providers are well compensated with competitive wages in their country of residence. Furthermore, spreading mental health awareness and doing our part to help individuals cope and deal with mental health issues, is the core value of this company. Moreover, we acknowledge that access to many services is compromised due to language barriers or financial difficulties; hence why we work hard to make our tutoring lessons and consultation services accessible and affordable. We strongly believe that moving to a new country should not be a barrier between you and the skills you need to succeed. Sustainability is another one of our core values here at AloPal. By working from home, we have been able to cut back on our carbon footprint as well as our paper usage. We are also taking it one step further by planting a tree for every new member. Together, with your help, we believe we can do our part to give back to the Earth, our home. Not only is AloPal a strong advocate for mental health, but it is also an organization that strongly values affordable and accessible services, diversity, sustainability, and working together to make the world a better place.

I’m a licensed tutor/ specialist/ therapist, how can I provide services via AloPal?

We are always welcoming new members to our highly skilled team of professionals. If you enjoy having flexible hours, a dynamic and supportive community, and clients from all over the world, AloPal might just be the place for you! In addition, you won’t need to worry about any overhead and operational bills. The administrative costs and paperwork will be taken care of! If you’re interested in working with us and you have a reputable degree/certificate, experience in the relevant field, and your values align with AloPal, please visit Join Our Team to be redirected to the application form.

Can I pay in Iranian rial (IRR)?

AloPal does not support any currencies other than U.S. dollar.

How many sessions can I buy at once?

You can reserve and pay for your sessions 8 weeks in advance by activating “repeat this appointment” button in your Pal’s schedule provided in their profile on the website.

Can I pay in cryptocurrency?

AloPal does not support any currencies other than U.S. dollar.

What happens if the session cannot be held due to technical issues, etc.?

You and your pal would find a time and date that works for you both, and then go on to ask AloPal support to reschedule your appointment in the website.

How can I see my appointments' history and upcoming sessions?

Log in to your panel on the website, and go to “appointments”

Didn't find the answer?

If your question is not in the frequently asked questions, feel free to write your question or concern in the box below, email us at alopal.net@gmail.com, or shoot a message on our social media platforms.

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